TTrumble

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Viewing 15 posts - 6,631 through 6,645 (of 6,744 total)
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  • in reply to: Cannot login #892
    TTrumble
    Member

    Hello tinadale1,

    First please note that NACA forum rules state that you should NEVER post any personal information, including your NACA ID number on the forum. This is a public forum, viewable by anyone on the internet and posting personal information potentially creates the risk of identity theft. We have edited your messgae to remove your ID number.

    You have been sent a temporary password that will allow you to access your file.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Web File Status #890
    TTrumble
    Member

    Hello TanyaMo,

    Your MC is going to ask you to deal with each error, omission or issue as soon as he or she discovers it.

    It’s not unlike driving through a parking lot. You can only go over one speed bump at a time to get to the parking space you want.

    I have never encouraged members to rely on the status indicator in their file, either in the Purchase or Home Save programs. It is not uncommon for the status to remain in one place, then jump a couple of steps in a short time as progress is made. It’s more of an inidcator of where you have been than where you are going in the process.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Submitted to Underwriting Today #889
    TTrumble
    Member

    Hello soanxious,

    Please refer to the e-mail you have been sent.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: $400 short for followup #888
    TTrumble
    Member

    Hello tawannab76,

    I’m not sure I see where you have a problem. I assume the the $4000 you refer to is your MRF (Minimum Required Funds) that you must have before closing. When you go to your appointment, simply advise your MC of what you posted here about reaching the $4000 mark on the 20th. The MRF amount is required at closing, but as long as you have shown the regular savings pattern that you describe here, there should be no problem at your appointment.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Lawsuit Settlement #885
    TTrumble
    Member

    Hello Pearlnecklace77,

    Jack is essentially correct. Just write a brief letter of explanation telling where the money came from, and then document where it goes. Certified checks shouldn’t be necessary as long as you have the documentation to suppport where the money goes, such as receipts, cancelled check copies and bank statements.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    • This reply was modified 8 years, 2 months ago by TTrumble.
    in reply to: HELP!!! NO COMMUNICATION! WAITING ON CLEAR TO CLOSE! #882
    TTrumble
    Member

    Hello Thomas54,

    Trying to pressure Citi in your situation is a bit like trying to push on a door labeled “pull”. You will not get any results because you are trying to go the wrong direction. You are at the one point in the process where Citi is in complete control of what happens regarding your mortgage loan, and there simply is no pushing them to expedite your file.

    The better approach is to have your MC contact the builder to get an extension if needed. The builder is not going to back out on the deal, especially in our still-slow housing market.

    With foreclosed homes presently making up one-quarter of all home sales, builders of new homes have more competition than ever and know they cannot enforce deadlines on closing dates for several reasons. Extensions are commonly granted and your MC should be able to help you.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Web File Status and Qualification…Please Help!!! #873
    TTrumble
    Member

    Hello ajohnson21,

    You will have to consult your MC with regard to the alternative means of employment verification. If you employer will not fill out our VOE form, the alternate means of verification must be approved by NACA management.

    Please check with your MC to make sure that he/she has requested that approval.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    • This reply was modified 8 years, 2 months ago by TTrumble.
    in reply to: Web File Status and Qualification…Please Help!!! #858
    TTrumble
    Member

    Hello ajohnson21,

    Please refer to the e-mail you have been sent.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: I am awaiting information #851
    TTrumble
    Member

    Hello blanedavis,

    Simply submitting information to your NACA file does not automatically generate a proposal for modification. You must complete a counseling session either by phone or at an American Dream Event before a modfication proposal can be created and submitted.

    If you have not completed a counseling session, please log in to your NACA file on line and schedule a telephone appointment. Once the proposal is created and submitted, your servicer has 30 days to acknowledge receiving the proposal.

    If a solution has not been reached or if there should be no response at all after 30 days, an e-mail tool will open in Section A of your NACA file on day 31 that will allow you to send a message directly to your servicer to remind them that you are still waiting for a solution. Make sure to send them a message at least twice each week. Continue to do so until you receive a solution.

    If there is still no response at all two weeks after sending messages as described above, contact us and we will escalate the file for non-response.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Submitted to Underwriting Today #850
    TTrumble
    Member

    Hello all,

    There is nothing in your NACA file that we can see that you can’t all communications, narratives and comments are aviliable. Section D of your NACA file has the communications log that shows all communication to and from the servicer.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: understanding my webfile #849
    TTrumble
    Member

    Hello all,

    There is nothing in your NACA file that we can see that you can’t all communications, narratives and comments are aviliable. Section D of your NACA file has the communications log that shows all communication to and from the servicer.

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Typical response time from underwriting #848
    TTrumble
    Member

    Hello tgsweat,

    Average turnaround time from underwriting is 3-5 business days. Any response from underwriting is visible in the narratives in your file on line.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    in reply to: Web File Status #846
    TTrumble
    Member

    Hello TanyaMo,

    Typical turnaround time from Underwriting is about three business days, so a Friday response would be realistic. If you don’t have it by next Tuesday, send me an e-mail with your NACA ID number so I can review your file and advise you.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

    • This reply was modified 8 years, 2 months ago by TTrumble.
    in reply to: US Bank #831
    TTrumble
    Member

    Please keep us updated!

    in reply to: Bill Settlement #830
    TTrumble
    Member

    Hello Pearlnecklace77,

    If you are offered a settlement on a debt, accept it. A letter of explanation is only going to suffice if there is a legitimate reason for not paying the debt. Such reasons might include a divorce where the debt wass assigned to the former spouse, a dispute over a product or service, and so on.

    Thanks!

    Tim Trumble
    Online Operations, NACA
    ttrumble@naca.com

Viewing 15 posts - 6,631 through 6,645 (of 6,744 total)
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