The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, LinkedIn and Live Chat:
The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:
Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.
Disregard for the rules of the Forum and abuses of the Forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:
F(orum) comes before E(mail):
Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.
Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.
If responding to your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.
The Forum Does Not Replace NACA Services:
The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor, Member Services or other Member Assistance Program (MAP) representative. Our Member Services Department can be reached at 425-602-6222 from 8:30am to 5:30 pm Eastern Time Monday through Friday.
Keep it Civil:
Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can. However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.
No Personal Information:
While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.
Oh, By the Way, Who Am I Talking To?
Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.
It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it, every time, in private communications such as an email or the Live Chat system available through the NACA website.
One Way or Another:
While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.
Once is Enough:
Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.
Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.
Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.
By posting in this Forum, you certify that you have read and agree to abide by these rules. Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.
As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.
All NACA offices have reopened after Hurricane Irma, with the exception of Orlando, which has no power or internet access. Some offices may have limited capabilities, but are open for business and are conducting appointments as originally scheduled.
All phone calls for the Orlando office will be answered by NACA Member Services.
Appointments that were missed as a result of the storm will be rescheduled at the very first opportunity.
We appreciate everyone’s patience and understanding as we all work to recover from the devastation of the hurricane.
The following NACA offices are not operational today as a result of the effects of Hurricane Irma:
All but one of these offices have no electricity, and the remaining office has no internet service. Please watch NACA’s social media channels for updates on the status of each offices.
- Facebook: http://www.facebook.com/nacaofficialpage
- Twitter: http://twitter.com/NACAEvents
- Plus: http://plus.google.com/+nacacom
- LinkedIn: https://www.linkedin.com/company/neighborhood-assistance-corporation-of-america
- Pinterest: https://www.pinterest.com/nacaevents/
- Instagram: https://www.instagram.com/naca_online/
GREAT NEWS FOR MEMBERS IN OUR REMOTE COUNSELING PROGRAM!
VIDEO CONFERENCING is now available for Remote Counseling Sessions. You now have the option of speaking on the telephone with your counselor as before or now conduct an electronic “face to face” session.
To have a video counseling session, please go to www.gotomeeting.com on your PC or Mac and click on “JOIN A MEETING” in the upper right-hand corner, or get the app for your mobile device from iTunes or the Google Play store. At or shortly before the time scheduled for your counseling session, please enter the nine-digit meeting code that will be supplied by your counselor. The service is free of charge, and you do not have to pay for any software or features.
Studies show that 55% of information in a conversation is non-verbal in nature, and that many people are simply more comfortable being able to see the person with whom they are speaking. This new option will allow many of our members to communicate more fully with their counselor and create a more productive session for all concerned.
Members in the Remote Counseling Program, please email your counselor right away to take advantage of this new feature to make your counseling session more comfortable and productive!
All NACA offices in the state of Florida, including Miami, Tampa, Orlando and Jacksonville, are now closed in order to prepare for the arrival of Hurricane Irma. All phone calls for these offices will be answered by NACA Member Services.
Additionally, all NACA Home Buyer Workshops scheduled for this weekend are cancelled and will be rescheduled for a later date.
We are continuing to monitor the approach of the storm and will provide updates as needed on this page and through oursocial media channels:
Google Plus: http://plus.google.com/+nacacom
NACA’s first concern is of course the safety and well-being of our staff and members, and that of everyone n the path of Hurricane Irma. We appreciate your understanding of the situation and we apologize for any inconvenience. We will keep you updated on the situation as it progresses through the social media channels listed above.
To help ensure the safety of our members and staff, NACA’s Miami and Jacksonville offices are closed today Friday, September 8th so staff and members can take whatever actions necessary to prepare for the arrival of the storm. Members with appointments scheduled for this Friday will have their appointments rescheduled as soon as possible.
Also, NACA’s American Dream Homebuyer Qualification Workshop scheduled for this Saturday, September 9th in Miami has been rescheduled for Saturday, September 23rd. The location and start time remain the same: Miami Shores Christian Church, 10150 N.E. 2nd Avenue in Miami, starting at 10:00 a.m. If you are already registered for the September 9th workshop, you DO NOT need to re-register. You are already registered for the 23rd.
No changes have been made to the office hours or workshop schedules for our Tampa and Orlando offices as of yet, nor those of any other NACA office. We are continuing to monitor the approach of the storm and will provide updates as needed on this page and through our social media channels:
Google Plus: http://plus.google.com/+nacacom
NACA’s first concern is of course the safety and well-being of our staff and members, and that everyone n the path of Hurricane Irma. We appreciate your understanding of the situation and we apologize for any inconvenience. We will keep you updated on the situation as it progresses through the social media channels listed above.
As efforts begin to recover from the devastation left in the wake of Hurricane Harvey, NACA’s #HOUSTON office is open again. Anyone who missed an appointment as a result of Hurricane Harvey will be rescheduled at the very first opportunity. If you are unable to make it to a scheduled appointment at the Houston office please call at the very first opportunity at 713-706-3400 so we can hopefully give that appointment to a member who has already missed an appointment as a result of the storm and flooding. Thank you for your cooperation and understanding. Our thoughts and prayers are with everyone in the region during this very stressful time.
FOR IMMEDIATE RELEASE
Tim Trumble, Media Coordinator, Cell: 617-947-2632; firstname.lastname@example.org
Bruce Marks, NACA CEO, Cell: 617-835-4477; email@example.com
NACA CEO MOBILIZES WELLS FARGO CUSTOMERS & EMPLOYEES IN RESPONSE TO THEIR PREDATORY PRACTICES
OVER $17 BILLION IN ACCOUNTS HELD BY NACA MEMBERS
(Boston, MA – August 31, 2017) – The announcement that an investigation has discovered nearly twice as many unauthorized accounts at Wells Fargo as originally thought has further emphasized the need to make the Wells Fargo board of directors and executives personally accountable for the bank’s actions.
NACA has officially launched its Wells Fargo Justice Campaign, which seeks to enlist NACA’s 229,825 members who collectively have more than $17 Billion in Wells Fargo accounts, and other individuals to take action in light of Wells Fargo’s predatory practices.
“The continuing deluge of one scandal after another because of the predatory culture at Wells Fargo further demonstrates the need to seek justice for the millions of Wells customers who have been harmed by the bank”, noted NACA Founder and CEO Bruce Marks. The self-proclaimed “non-violent bank terrorist” openly challenged the Wells Fargo board of directors to disclose just how much they knew about the fake account scandal at the Wells Fargo Annual Meeting in April.
The Wells Fargo Justice Campaign (click here) is employing multiple strategies to hold Wells Fargo accountable for the damage it has inflicted on its customers and make Wells Fargo a more responsible and accountable financial institution. Wells Fargo account holders have enormous purchasing power and thus influence on Wells Fargo. NACA seeks to unite these customers with NACA members, Wells Fargo employees and other concerned people to participate in protests, join lawsuits, switch banks, and become a whistleblower where appropriate. This places them in the unique position to effect real change by sharing critical information through joining and supporting the Wells Fargo Justice campaign.
NACA’s Wells Fargo Justice Campaign began on April 25th when NACA CEO Bruce Marks and others confronted Wells Fargo CEO Tim Sloan and Chairman Stephen Sanger during the Wells Fargo’s annual meeting in Jacksonville, Florida. Bruce Marks demanded answers in order to hold the CEO and their board of directors accountable but was forcibly removed. To hear the confrontation at Wells’ annual meeting click here.
Marks said, “NACA, our Members and many others are in a powerful position to hold Wells Fargo’s executives and board of directors personally accountable for the bank’s predatory practices. Hundreds of thousands of NACA members collectively have more than $17 Billion in balances with Wells Fargo in bank accounts, car loans, student loans, personal loans and mortgages.” Marks continues, “Wells Fargo acknowledged they have been exploiting their customers and even their own employees for over 15 years through their improper practices. Their shallow apologies and cosmetic changes are not enough“. The government has taken an important step by downgrading Wells Fargo’s Community Reinvestment Act rating to “Needs Improvement”, which is the worst of any major bank, but much more needs to be done.
Follow the campaign at www.wellsfargojustice.com and on Facebook
NACA Media: https://www.naca.com/campaigns/wells-fargo/
About NACA (www.naca.com):
NACA is the largest HUD certified non-profit home ownership and community advocacy organization. NACA is the most effective organization in modifying mortgages and provides the best mortgage in the country. NACA CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify homeowner’s mortgages. See Bostonian of the Year. He testified before Congress on numerous occasions including September 12, 2000, being one of the first people to sound the alarm of the pending mortgage crisis. For more information go to www.naca.com.
MEMBERS PLEASE NOTE: NACA’s #Houston office will not be open today due to the extreme conditions in the area as a result of Hurricane Harvey. We will keep you advised here regarding the status of the office. All missed appointments will be scheduled at the first opportunity, We apologize for the inconvenience, but the safety of our members and staff comes first.
FOR IMMEDIATE RELEASE
Press Release – August 16, 2017
PATERSON MAYOR TORRES TO HOST NACA HOME SAVE WORKSHOP THIS SATURDAY
FREE HELP FOR HOMEOWNERS WITH UNAFFORDABLE MORTGAGES
WHAT: NACA’S PATERSON SAVE THE DREAM WORKSHOP
WHEN: Saturday, August 19th, 9:00 a.m. – 9:00 p.m.
WHERE: John F. Kennedy High School, 61-127 Preakness Ave., Paterson NJ
|(Paterson, NJ – August 16, 2017) – Paterson Mayor Jose “Joey” Torres has partnered with NACA, the nation’s most successful HUD certified non-profit, to host a special foreclosure prevention workshop this Saturday to help area homeowners struggling with unaffordable mortgages.
The event will take place at John F. Kennedy High School, 61 Preakness Ave. in Paterson from 9:00 a.m. to 9:00 p.m. and all services are free of charge.
“Even though a decade has passed since the housing bubble burst, hundreds of thousands of homeowners across the country still have a great need for help, so NACA continues to be relentless in advocating for homeowners” states Bruce Marks, Founder and CEO of NACA. “We are grateful to Mayor Torres for reaching out to us and asking NACA to conduct this event. NACA continues to provide affordable modifications nationwide. We do not take no for an answer and encourage homeowners to join NACA in advocating for affordable solutions.” NACA (Neighborhood Assistance Corporation of America) is a non-profit HUD-certified community advocacy and home ownership organization, established in 1988 and has more than 40 offices across the country.
|NACA’s Home Save program has more helped more than a quarter-million homeowners across the country avoid foreclosure by modifying their unaffordable mortgages. NACA has legally binding agreements with the major lenders plus Fannie Mae and Freddie Mac, getting interest rates permanently reduced to as low as a 2% fixed rate and sometimes eliminating a portion of the principal.
And all of NACA’s services are free of charge.
NACA’s twenty-nine years of advocacy and activism have made affordable and responsible home ownership a reality for tens of thousands through their Purchase Program and saved more than a quarter-million homes from foreclosure with mortgage modifications through their Home Save program.
For documents needed and to register, go to www.naca.com or call 801-606-6222. Pre-registration is highly preferred but walk-ins are also welcome.
NACA’s Home Save and Purchase programs have been highlighted on the national and local news as the most effective in providing affordable homeownership:
About NACA (www.naca.com):
|NACA is the largest and most effective organization in modifying mortgages and provides the best mortgage in the country. NACA CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans for borrowers who come through NACA. See Bostonian of the Year. He has also testified before Congress on numerous occasions including September 12, 2000, being one of the only people to sound the alarm of the pending mortgage crisis. For more information, go to www.naca.com|