NACA Social Media Guidelines – Must Read Before Posting

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, NACA Radio and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.

Disregard for the rules and abuses of the forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

The Forum Does Not Replace NACA Services:

The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor,  Member Services or Servicer Investor Team (SIT) representative in the Home Save program. Our Member Services Department can be reached at 425-602-6222 from 8am to 6 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can.  However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

 No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it (every time) in private communications such as an email or the Live Chat system available through our website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

By posting in this Forum, you certify that you have read and agree to abide by these rules.  Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.

Thanks!

(Rev. 4/29/14)

Posted in Uncategorized | Leave a comment

Chicago American Dream Tour Event

NACA’s American Dream Tour stops in Chicago, IL for a five day event, Thursday,  June 12th through Monday, June 16th at the Hyatt Regency Chicago, 151 E. Wacker St., Chicago, IL 60601.    The event will run from 8am to 6pm all five days. The NACA Home Save and Home Purchase programs will both be represented at the event.

The Home Save Program gives homeowners with an unaffordable mortgage the opportunity to get their mortgage restructured to an affordable payment and avoid foreclosure.  Representatives of all the major lenders will be on hand as well as investors Fannie Mae and Freddie Mac so that many homeowners can receive a same-day solution to their mortgage problems.

The Home Purchase Program allows potential home buyers to obtain “America’s Best Mortgage” with no down payment, no closing costs, no points and always at a below market interest rate on a fixed rate, 30-year loan.   Today’s rate (as of 56/5/2014) is 4.0%.

NACA’s American Dream Events are always free, open to the public, and there is no charge for NACA’s services.  More information and registration for this and all of NACA’s scheduled American Dream Events can be found on our website at http://www.naca.com.  While advance registration is preferred, walk-ins are also welcome.

 

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

Documents Needed for NACA Purchase Program

Here are the documents needed to begin the process of getting a mortgage through the NACA Purchase Program.  Make sure you provide the following: 

  • Pay Stubs (most recent 30 days)
  • Bank Statement for all accounts (last 90 days, all pages) even if blank
  • Self Employed persons…most recent 12 month all pages including blank. Itemized Business Deposits (BD) Itemized Business Expense (BE)
  • Self Employment worksheet (received at event or workshop)
  • your work history, residence history and bank account(s) information
  • W-2 (2012 & 2013) • Federal Income Tax Return last 2 years. (2012 & 2013)
  • Copy of the most recent 401k, PERA, Retirement statement (all pages)
  • Completely filled out Budget forms (received at event or workshop) 
  • Signed Membership Agreement (received at event or workshop)
  • Signed Authorization (received at event or workshop)
  • Signed Participation Pledge (received at event or workshop)
  • Landlord Contacts Form from Purchase Work Shop Book (received at event or workshop) 
  • Employer Contacts Form from Purchase Work Shop Book (received at event or workshop)
  • Check for membership and Credit Report ($20 yearly membership & fee for credit report for each household member over age 21) or you can go online to your NACA web file and pay the membership and credit report fees.

Make sure you bring ALL the documents mentioned above even if you faxed them prior to the event or workshop, as sometimes they do not fax properly.

We wish you the best on your journey to home ownership!

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | 9 Comments

Richmond Virginia American Dream Event

NACA’s American Dream Tour stops in Richmond, Virginia for a five day event, Thursday,  May 15th through Monday, May 29th at the Greater Richmond Convention Center, 403 N. Third Street, Richmond, VA 23219 .    The event will run from 8am to 6pm all five days. The NACA Home Save and Home Purchase programs will both be represented at the event.

The Home Save Program gives homeowners with an unaffordable mortgage the opportunity to get their mortgage restructured to an affordable payment and avoid foreclosure.  Representatives of all the major lenders will be on hand as well as investors Fannie Mae and Freddie Mac so that many homeowners can receive a same-day solution to their mortgage problems.

The Home Purchase Program allows potential home buyers to obtain “America’s Best Mortgage” with no down payment, no closing costs, no points and always at a below market interest rate on a fixed rate, 30-year loan.   Today’s rate (as of 5/8/14) is 3.75%.

NACA’s American Dream Events are always free, open to the public, and there is no charge for NACA’s services.  More information and registration for this and all of NACA’s scheduled American Dream Events can be found on our website at http://www.naca.com.  While advance registration is preferred, walk-ins are also welcome.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

NACA Social Media Guidelines – Must Read Before Posting

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, NACA Radio and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.

Disregard for the rules and abuses of the forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

The Forum Does Not Replace NACA Services:

The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor,  Member Services or Servicer Investor Team (SIT) representative in the Home Save program. Our Member Services Department can be reached at 425-602-6222 from 8am to 6 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can.  However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

 No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it (every time) in private communications such as an email or the Live Chat system available through our website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

By posting in this Forum, you certify that you have read and agree to abide by these rules.  Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.

Thanks!

(Rev. 4/29/14)

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

Revised NACA Member Services Hours

Please note that the hours for NACA Member Services have changed.

 

To accommodate changing demand, our Member Services lines are now open from 8:00 a.m. to 6:00 p.m. Eastern Time Monday through Friday.  The Member Services phone number is 425-602-6222. You may communicate with us any time by email at services@naca.com.

NACA Member Services 425-602-6222

NACA Member Services 425-602-6222

 

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

New NACA Office in Richmond VA

It is with pride and gratitude to the people of Central Virginia that NACA announces its newest office opening soon in Richmond.  We are proud to play a part in the revitalization of historic Richmond and contribute to the city’s growth through making affordable home ownership a reality for everyone! Special thanks to #NBC12 for their coverage to help document this special moment in NACA history!  http://www.nbc12.com/story/25196529/naca-opening-in-richmond-continuing-help-for-homebuyers

Abandoned homes in Richmond such as this one will hopefully soon be a thing of the past when NACA opens its newest office in Central Virginia!

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

NACA Forums Technical Issues

Good morning everyone, and thank you for visiting the NACA Forums!

As some of you (if not most) are aware, we have been experiencing a few technical issues with new users signing up, users receiving their new or changed passwords, and notices/updates being sent to you from the Forums. I’m happy to say now that the NACA IT Department has finally (with the help of our service providers, thank you) resolved those issues and are currently monitoring the Forums site for any additional issues.

If you have recently signed up, or you cannot remember your password for the Forums, please click on the “Lost Password” link on the left in the sign in box.

I appreciate everyone’s patience while we were working on resolving the problems. Thank you.

Posted in NACA Technology | 2 Comments

Ontario CA American Dream Event

Great solutions coming from our ‪#‎AmericanDreamTour‬ event in ‪#‎Ontario‬! Anthony Tillman is interviewed by KABC-TV, KCAL-9, and KCBS-TV after Bank of America permanently reduced his interest rate to 3% and lowered his payment by $400/mo. Event continues today through Monday at the Ontario Convention Center and ALL SERVICES ARE FREE.

Posted in NACA Purchase Program, Save the Dream, Uncategorized | Leave a comment

REQUIRED HOME SAVE DOCUMENTS

 

Here is a detailed list of documents needed for a mortgage modification:

Section 1- Required Documents for All Borrowers, Co-Borrowers and Household Contributors

 

Most recent 2 years Tax Returns- Signed and dated.  This includes personal and business tax returns if self-employed.
Most recent  Two (2) Months Bank Statements for all Accounts- All pages even if blank
Personal Identification (picture ID or current driver’s license) and Current Utility Bill showing proof of occupancy
Mortgage Statement- Most recent available
Homeowner Association (HOA/Condo/Coop) Fee Statement or if n/a, write a letter stating that you do not have a HOA
Insurance Declaration Page showing yearly premium & coverage on the home, flood insurance statement (if applicable) and proof of any other required insurance for the home.  FYI- Most Condo/Coop insurance is covered by the HOA/Maintenance Fee.
Property Tax Statement (s) for city and county, if applicable, showing amount due each year (Taxes included in the Maintenance Fee for Coops)

Section 2 – Required Documentation Based on Income Type

Income Type

Required Documentation

Paystubs Last 30 days Paystubs showing YTD earnings
Contribution Non-Borrower Contribution and Authorization Form- to be completed by all Contributors.  Contributors must also provide proof of income, complete form 4506T AND provide the applicable items from Section 1 above.  Borrower must provide two (2) months current bank statements showing contribution income is being deposited.
Rental Current Lease agreement and 2 months current bank statements showing rental income is being deposited.
Self-Employed Most recent  6-month or YTD Profit & Loss Statement; and last 6 months bank statements with business deposits and business expenses identified and categorized, most recent Federal Income Tax Return (form 1040 with all schedules attached, and Business Tax Return:  form 1065, 1120-S or 1120, whichever is applicable.)
Social Security Most recent year’s benefits award letter, last 2 months bank statements (showing money is being direct deposited) or copy of last 2 months cancelled checks if money is not direct deposited
Pension Most recent  year’s benefits award letter, last 2 months bank statements (showing money is being direct deposited) or copy of last 2 months cancelled checks if money is not direct deposited
Child Support Court document or divorce decree showing required payment amount, last 2 months bank statements or cancelled checks proving receipt of income.  Use of child support income is optional.  If included, borrowers must provide the required documentation.
Alimony Court document showing required payment amount, last 2 months bank statements or copy of last 2 months cancelled checks if money is not being deposited
Disability Most recent year’s benefits award letter, last 2 months bank statements showing income direct deposited or copy of 2 months of cancelled checks if money is not being deposited
Unemployment Current award letter or unemployment statement showing amount of benefits and how long benefits will last
Retirement Award letter showing entitlement to income and last 2 months bank statements (show money is being direct deposited) or copy of last 2 months cancelled checks

Section 3 – Other Documents- may be needed depending upon individual circumstance

Notice of Sale Date or Intent to Foreclosure
Bankruptcy – Attorney Permission Letter required when in active bankruptcy.  The letter must include:  borrower’s name, property address, loan number, BK case #, and must state that your Mortgage Company has permission to work directly with you in regards to modifying the mortgage.  Borrower must provide the Bankruptcy Discharge Letter when once the bankruptcy has been discharged.
Death Certificate – May be needed if one of original borrowers is deceased
Executor of Estate – May be needed if original mortgager is deceased
Quit Claim Deed – Is needed when one borrower on the note no longer resides in the property and has given up their interest in the property.  Divorce Decree is needed if ex-spouse was on the mortgage.
 Authorization to Escrow (required in some states, especially CA)
Lien releases or subordination agreement – needed if liens show on the title report (2nd mortgage, IRS lien, judgments from creditors.

Section 4 – Documents to be completed as part of your Counseling Session

Form 4506T, signed and dated
Form 710 for Fannie Mae and Freddie Mac-owned loans, RMA for all Other Loan types, Hardship Affidavit for FHA loans
Dodd-Frank Certification
Authorization Form with property address, city, state and zip written on each page.  Borrower must also initial each page.
Hardship Explanation and Affidavit
NACA Budget

 

Posted in NACA Purchase Program, Save the Dream, Uncategorized | 2 Comments
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