NACA Social Media Guidelines – Must Read Before Posting

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, LinkedIn, NACA Radio and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.

Disregard for the rules of the Forum and abuses of the Forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Purchase or Home Save programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

The Forum Does Not Replace NACA Services:

The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor,  Member Services or other Member Assistance Program (MAP) representative. Our Member Services Department can be reached at 425-602-6222 from 8am to 6 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can.  However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

 No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it, every time, in private communications such as an email or the Live Chat system available through our website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

By posting in this Forum, you certify that you have read and agree to abide by these rules.  Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.

Thanks!

(Rev. 1/29/15)

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

CLOSINGS FROM BLIZZARD BEARING DOWN ON NORTHEASTERN US

The following NACA offices will be closed tomorrow, January 27th, as a result of the snowstorm currently hitting the Northeast:

  • National HQ (Boston)
  • Boston (Local Office)
  • Lawrence, MA
  • Springfield, MA
  • Hartford, CT
  • Newark, NJ

Additional offices may be closed depending on the severity of the storm.  We will keep you advised here and on our social media channels.

 

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

HUD SECRETARY SPEECH TO FACE CLOSE SCRUTINY

*****MEDIA ADVISORY*****
FOR IMMEDIATE RELEASE
Press Release – January 13, 2014
 
CONTACT:
Tim Trumble, Media Coordinator, Cell: 617-947-2632; ttrumble@naca.com
Bruce Marks, NACA CEO, Cell: 617-835-4477; bmarks@naca.com
 

 HUD SECRETARY SPEECH TO FACE CLOSE SCRUTINY

Housing Secretary Julian Castro will speak at the National Press Club today about the state of housing and HUD’s plans for 2015. And Bruce Marks will be watching. Closely.

Mr. Marks, Founder and CEO of the Neighborhood Assistance Corporation (NACA) has now been the nation’s foremost housing activist for a generation, since founding the organization in 1988. His accomplishments have ranged from establishing the nation’s first Housing Trust Fund for hotel workers in Boston, to warning Congress of the coming mortgage crisis seven years before it began, to launching the massive “Save the Dream Tour” program in 2007 to assist homeowners with unaffordable mortgages, to creating the innovative and game-changing 15-year Wealth Building Home Loan (or “Freedom Loan”) in late 2014.

“There is still a major housing crisis in this country”, Mr. Marks, the Boston Globe’s 2007 Bostonian of the Year, declared. “The banks aren’t lending, four million homes are still underwater and even with the President’s recent announcement of a reduction in FHA’s mortgage insurance premiums,there is much more to be done to provide affordable homeownership for working people. Secretary Castro needs to recognize these facts and tell the National Press Club and the country how he intends to resolve these problems that still threaten the American Dream of home ownership and hold back our economy.”

No single individual has done more to bring the banks in line and fight to create and preserve home ownership opportunities than Bruce Marks. Descriptions of Mr. Marks range from “The Homebuyer’s Champion” (NY Times) to a “Non-Violent Bank Terrorist”. No matter what Secretary Castro says during his address tomorrow, there is no doubt whatsoever that Mr. Marks’ reaction to those remarks will be insightful, impassioned and well worth hearing.

Mr. Marks is available for interviews and commentary on the Secretary’s address by phone, video or on line.

CNN: One man’s fight against Foreclosures
New York Times: The Homebuyer’s Champion
CBS Evening News: $17 Billion Mortgage Settlement
 

About NACA (NACA.com)

NACA, the Neighborhood Assistance Corporation of America is the largest HUD certified counseling agency. It provides about 30% of the housing counseling in the country and has more than two million members. NACA is the largest and most effective organization in modifying mortgages and provides the best mortgage in the country. NACA CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans for borrowers who come through NACA. See Bostonian of the Year. He has also testified in congress on numerous occasions including on September 12, 2000, being one of the only people to sound the alarm of the pending mortgage crisis. For more information go to www.naca.com

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

NACA 15 Year Mortgage: “Best Mortgage in the History of Real Estate”

*****MEDIA ADVISORY*****
FOR IMMEDIATE RELEASE
Press Release – January 5, 2015
 
CONTACT:
Tim Trumble, Media Coordinator – Cell: 617-947-2632; ttrumble@naca.com
Bruce Marks, NACA CEO, Cell: 617-835-4477; bmarks@naca.com
 
NACA 15 Year Mortgage: “Best Mortgage in the History of Real Estate”
(Boston, MA – January 5, 2015) The groundbreaking 15-year home loan introduced by NACA was featured in Sunday’s Los Angeles Times and referred to as the “best mortgage in the history of real estate”. The article focused on NACA members Grace and Armando Ong of Azusa, CA who were the first in the area to buy their home through the new NACA 15-year “Freedom Loan” program. Mrs. Ong told the Times “The American Dream is a reality” thanks to the program. The program requires no down payment, no closing costs, perfect credit is not required and it allows the buyer to aggressively buy down the interest rate to virtually zero percent. Based on NACA’s present 15 year rate of three percent for a $100,000 mortgage and with $6,000 from the buyer, seller or other sources the interest rate would be reduced to zero percent (i.e. one percent of the mortgage permanently reduces the interest rate by half a percent).
“We call it a Freedom Loan because it creates freedom from debt”, states Bruce Marks, Founder and CEO of NACA. “This program is a real game-changer. It allows low and moderate income families to become homeowners in a way that builds financial security for them. It also allows the buyer to reach over 40 percent equity in just seven years without any appreciation in the property value because nearly all of the mortgage payment is going straight to principal. In fact it is the most effective savings program in America.”
The Ongs, who bought down their interest rate to 0.5%, are among the first to receive the new loan, which is available through all of NACA’s 40 offices nationwide. It is anticipated that between a third and a half of all homebuyers who come through NACA will use the Freedom Loan.
In a later interview with CBS 2 Los Angeles, Mrs. Ong put it simply: “We’re happy. Very happy.” (Click here view the video)
The original LA Times story can be found at http://www.latimes.com/business/realestate/la-fi-equity-building-mortgage-20150103-story.html#page=1
About NACA (www.naca.com):
NACA, Neighborhood Assistance Corporation of America, founded in 1988, is the largest HUD certified counseling agency with more than two million members. NACA is the largest and most effective organization in modifying mortgages and provides the best mortgage in the country. NACA has been highlighted in the national news and its CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans for borrowers who come through NACA. See Bostonian of the Year. He has also testified in congress on numerous occasions including on September 12, 2000, being one of the only people to sound the alarm of the pending mortgage crisis. Mr. Marks has remained the country’s foremost advocate for home ownership, and was recently profiled in The New York Times as “The Homebuyer’s Champion”. For more information go to www.naca.com.
 
Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

NACA Social Media Guidelines – Must Read Before Posting

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, NACA Radio and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.

Disregard for the rules of the Forum and abuses of the Forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

The Forum Does Not Replace NACA Services:

The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor,  Member Services or other Member Assistance Program (MAP) representative. Our Member Services Department can be reached at 425-602-6222 from 8am to 6 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can.  However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

 No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it, every time, in private communications such as an email or the Live Chat system available through our website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

By posting in this Forum, you certify that you have read and agree to abide by these rules.  Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.

Thanks!

(Rev. 12/12/14)

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

Holiday with the Family

Here’s a wonderful message from a NACA member that says so much about the parts of home ownership that can’t be found in the blueprints, the deed or the mortgage:

Sent: Saturday, November 29, 2014 8:48 PM
To: Wonda McGowan
Cc: Sandy
Subject: Our First Thanksgiving

We had such an awesome time hosting our first Thanksgiving in our new home. It was so nice to have my family bless our home with their presence. The house was filled with warmth and joy.

We had 30 guests including my sister that flew in from New York (she hasn’t been to Memphis to visit for at least 12 years I know) and my niece from Maryland (she visits all the time).

My sister had such a good time with my in-laws and felt so at home with all the southern hospitality that she vows to come back again next year with her husband!

My husband fried two Turkeys (they were a big hit and his first time frying turkey) and my mom roasted one as a back up in case his didn’t turn out as expected. We also had ham, roast beef and rotisserie chickens along with all the fixings. Of course I am blessed with a mom and husband who both enjoy cooking that I didn’t have to lift a finger until it was time to clean up!!

Never would have happened without your help and the team at NACA. I am forever grateful for your guidance and shout NACA out to everyone I know so they can be homeowners themselves. In fact as my uncle was leaving he said, ok, this time next year, y’all will be at my house. He’s going through the program now.

Can’t wait to host more events at our house. Every room was filled and everyone had a blast.

Thanks again for all you do and all the long hours you put in to push people on through the process. Hope your Thanksgiving was filled with family, food and fun as well.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | 2 Comments

Thanksgiving in Her New Home

It was a real treat to come back after the holiday and find this in our email:

To: Carol Clarke; Marvin Dunbar; Elnathan Davis; Rochelle Montgomery

Subject: First Night in my New Home

Hi everyone,

I’m spending the night and waking up in my new home on Thanksgiving Day. I cannot help but feel tremendous gratitude for all your hard work and diligence in making it possible to have my own home. Thank you so much for everything!! I appreciate you!!

Sincerely,
C—— G——–.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

IMPORTANT INFORMATION REGARDING FORUM POSTS AND EMAILS

NACA’s long standing social media guidelines have always asked our members and guests to post any questions or issues they may have here in our NACA Forum at http://forums.naca.com. Unfortunately, that advice has gone unheeded to a large extent, with an increasing number of people directly contacting a staff member whose email address they happen to see on a blog, forum or other social medium.

 

Unfortunately, while we eagerly want to assist each and every person who has a question, concern or problem regarding NACA, this increasing volume of email creates two problems.  First, it increases what is already a heavy burden on our staff members.  Second and more importantly, it thwarts one of the most fundamental purposes of the NACA forum: The sharing of information that may be beneficial to many of our members.

 

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly without making a single additional keystroke.

 

Because of the increasing number of people circumventing this process, we have been forced to institute a stricter procedure with regard to emails such as those described above.  Going forward, direct emails to the Forum administrator or other NACA personnel will receive a response requiring that they post their concerns on the NACA Forum at http://forums.naca.com to have their inquiry addressed.

 

NACA members who are not willing to communicate through our Forum can still address their concerns directly to their Mortgage Consultant or to NACA Member Services at 425-602-6222.

 

If your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

 

We hope you understand the need to institute this procedure in order for us to help and advise as many of our members as possible.  We thank you in advance for your cooperation.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | 1 Comment

Now Hiring – Office Administrator – New Orleans, LA

OFFICE ADMINISTRATOR

 

SALARY RANGE: $16/hour – $20/hour

FLSA: Non-Exempt

REPORTS TO: Office Administration Manager

LOCATION: Offices Nationwide

CONTACT: HR Department: hr@naca.com

BENEFITS: Excellent single/family health and dental PPO, 75% employer contribution & 401K.

Website: www.naca.com

_________________________________________________________________________

NACA has a strong track record of promoting from within and rewarding hard work.  NACA seeks staff with a positive and open attitude, a willingness to work hard and pay attention to detail, flexibility, and determination to achieve and participate in NACA’s overall mission of economic justice and affordable home ownership for all.

 

POSITION SUMMARY:

The Office Administrator is responsible for the smooth operation of a NACA local office including answering the phones, greeting clients managing the front desk.  Office operations include: site logistics, customer service, payroll administration, supervision of other administrative staff (if any), monitoring the activities and needs of the production staff and vendors, and many other functions. The successful candidate will have the flexibility to handle a wide range of assignments depending on the needs of the local office, NACA’s on-going local advocacy activities, and other duties as assigned.  He/she must be able to multi-task given the numerous responsibilities and the likelihood of being the only administrative person in the office.

 

The position requires very strong administrative skills in a fast paced environment with the ability to multi-task.

  • Customer Service: Administer customer appointments, waiting list and confirmations.  Answer the phone, welcome clients, and address customer issues and questions to ensure outstanding customer service.  Demonstrate knowledge of NACA’s programs to encourage participation and support of NACA’s programs and mission.
  • Volunteer and Event Management: Arrange and execute the logistics and administration of frequent NACA public workshops that take place in locations throughout the community and other workshops at NACA. Administer volunteer participation by NACA Members and others.
  • Payroll and Policy Administration: Process new Hires. Administer time cards and reporting.  Communicate and reinforce NACA policies and procedures and monitor adherence.  Maintain a professional and positive work environment while remaining alert to potential risks.
  • Production Assistance: Monitor appointments, voice mails, emails, tickler systems and action plans for Mortgage Counselors and other customer-facing staff.  Support efficient use of Mortgage Consultant time.
  • Office Logistics: Monitor and order supplies.  Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.

 

HOURS:

The job requires approximately 45 to 50+ hours weekly and as necessary to meet the demands of the job, including evenings and some weekends. A typical work day is 8:30 a.m. to 6:30 p.m.

 

QUALIFICATIONS:

  • Education:
    • Bachelor’s or Associate’s degree.
    • Mortgage and/or real estate courses preferred
  • Experience:
    • Three and more years of Administrative experience required
    • Office Manager experience preferred
    • Staff supervision preferred.
  • Skills and Attributes:
    • Energy and enthusiasm for NACA’s mission
    • Strong customer service skills.
    • Strong organizational skills.
    • Problem-solving abilities.
    • Ability to work under pressure.
    • Ability to work independently with minimal supervision.

 

Ability to speak languages other than English a plus.  NACA strongly encourages applications from minority and bilingual candidates

 

NACA OVERVIEW:

NACA, the Neighborhood Assistance Corporation of America (naca.com), is one of the most exciting organizations in the country. It is growing fast and offers tremendous opportunities for job growth and career development.   NACA is a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization.  It is a high-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international and local media.  Presently, NACA is the largest and most effective housing services organization in the country and is rapidly expanding our local office network and national call center and hiring for existing and new offices nationwide.

 

Started in 1988, NACA has a strong track-record of successful advocacy against predatory and discriminatory lenders. NACA’s success is a result of its aggressive, confrontational advocacy.  NACA has taken on campaigns against some of the most powerful companies and individuals and has won.  NACA has revolutionized mortgage lending with its mortgage programs and advocacy.   NACA continues to this day its aggressive advocacy for low and moderate income people and communities in the fight for economic justice and affordable homeownership.

 

NACA has established the national standard for homeownership programs.

  • Purchase – For homebuyers who will be owner-occupants, the Purchase Program makes the right to affordable homeownership a reality for homebuyers.  By basing its mortgage underwriting criteria on homebuyers’ overall circumstances and not on traditional risk-based pricing or credit scores, NACA provides broad access to its Best in America mortgage –a mortgage with no down payment, no closing costs, no fees, no requirement for perfect credit, and is always at a below-market, fixed interest rate (go to naca.com for the current rate).  Everyone gets the same incredible terms, including the below-market interest rate, regardless of their credit scores or other factors.  NACA has $13 billion in mortgage commitments from the country’s largest lenders for this incredible mortgage product.  Virtually 100% of NACA-Qualified customers are approved and funded.
  • Renovations – For Purchase Program homebuyers whose property is in need of repairs.  NACA’s Home and Neighborhood Development (“HAND”) department assists them throughout the repair and renovation process.
  • Homeowner Assistance – For Purchase Program homeowners who experience financial difficulties, NACA’s Membership Assistance Program (“MAP”) provides services including mortgage modifications, payment agreements and financial assistance to help avoid foreclosure.
  • Home Save – For homeowners with an unaffordable mortgage, NACA is the largest and most effective program in providing affordable solutions providing such solutions to over two-hundred-thousand at-risk homeowners nationwide. NACA has been able to restructure unaffordable mortgages by permanently reducing interest rates to as low as two-percent and reducing outstanding principle balances to achieve affordable mortgage payments.  NACA has legally binding agreements with all the major servicers and lenders requiring them to provide the best solutions for at-risk homeowners through NACA.

Interested candidates may begin the application process at https://www.naca.com/nacaWeb/job/jobNews.aspx

Please be aware you will have a maximum of one hour to complete the application.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment

Now Hiring – Office Administrator – Baton Rouge, LA

OFFICE ADMINISTRATOR

 

SALARY RANGE: $16/hour – $20/hour

FLSA: Non-Exempt

REPORTS TO: Office Administration Manager

LOCATION: Offices Nationwide

CONTACT: HR Department: hr@naca.com

BENEFITS: Excellent single/family health and dental PPO, 75% employer contribution & 401K.

Website: www.naca.com

_________________________________________________________________________

NACA has a strong track record of promoting from within and rewarding hard work.  NACA seeks staff with a positive and open attitude, a willingness to work hard and pay attention to detail, flexibility, and determination to achieve and participate in NACA’s overall mission of economic justice and affordable home ownership for all.

 

POSITION SUMMARY:

The Office Administrator is responsible for the smooth operation of a NACA local office including answering the phones, greeting clients managing the front desk.  Office operations include: site logistics, customer service, payroll administration, supervision of other administrative staff (if any), monitoring the activities and needs of the production staff and vendors, and many other functions. The successful candidate will have the flexibility to handle a wide range of assignments depending on the needs of the local office, NACA’s on-going local advocacy activities, and other duties as assigned.  He/she must be able to multi-task given the numerous responsibilities and the likelihood of being the only administrative person in the office.

 

The position requires very strong administrative skills in a fast paced environment with the ability to multi-task.

  • Customer Service: Administer customer appointments, waiting list and confirmations.  Answer the phone, welcome clients, and address customer issues and questions to ensure outstanding customer service.  Demonstrate knowledge of NACA’s programs to encourage participation and support of NACA’s programs and mission.
  • Volunteer and Event Management: Arrange and execute the logistics and administration of frequent NACA public workshops that take place in locations throughout the community and other workshops at NACA. Administer volunteer participation by NACA Members and others.
  • Payroll and Policy Administration: Process new Hires. Administer time cards and reporting.  Communicate and reinforce NACA policies and procedures and monitor adherence.  Maintain a professional and positive work environment while remaining alert to potential risks.
  • Production Assistance: Monitor appointments, voice mails, emails, tickler systems and action plans for Mortgage Counselors and other customer-facing staff.  Support efficient use of Mortgage Consultant time.
  • Office Logistics: Monitor and order supplies.  Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.

 

HOURS:

The job requires approximately 45 to 50+ hours weekly and as necessary to meet the demands of the job, including evenings and some weekends. A typical work day is 8:30 a.m. to 6:30 p.m.

 

QUALIFICATIONS:

  • Education:
    • Bachelor’s or Associate’s degree.
    • Mortgage and/or real estate courses preferred
  • Experience:
    • Three and more years of Administrative experience required
    • Office Manager experience preferred
    • Staff supervision preferred.
  • Skills and Attributes:
    • Energy and enthusiasm for NACA’s mission
    • Strong customer service skills.
    • Strong organizational skills.
    • Problem-solving abilities.
    • Ability to work under pressure.
    • Ability to work independently with minimal supervision.

 

Ability to speak languages other than English a plus.  NACA strongly encourages applications from minority and bilingual candidates

 

NACA OVERVIEW:

NACA, the Neighborhood Assistance Corporation of America (naca.com), is one of the most exciting organizations in the country. It is growing fast and offers tremendous opportunities for job growth and career development.   NACA is a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization.  It is a high-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international and local media.  Presently, NACA is the largest and most effective housing services organization in the country and is rapidly expanding our local office network and national call center and hiring for existing and new offices nationwide.

 

Started in 1988, NACA has a strong track-record of successful advocacy against predatory and discriminatory lenders. NACA’s success is a result of its aggressive, confrontational advocacy.  NACA has taken on campaigns against some of the most powerful companies and individuals and has won.  NACA has revolutionized mortgage lending with its mortgage programs and advocacy.   NACA continues to this day its aggressive advocacy for low and moderate income people and communities in the fight for economic justice and affordable homeownership.

 

NACA has established the national standard for homeownership programs.

  • Purchase – For homebuyers who will be owner-occupants, the Purchase Program makes the right to affordable homeownership a reality for homebuyers.  By basing its mortgage underwriting criteria on homebuyers’ overall circumstances and not on traditional risk-based pricing or credit scores, NACA provides broad access to its Best in America mortgage –a mortgage with no down payment, no closing costs, no fees, no requirement for perfect credit, and is always at a below-market, fixed interest rate (go to naca.com for the current rate).  Everyone gets the same incredible terms, including the below-market interest rate, regardless of their credit scores or other factors.  NACA has $13 billion in mortgage commitments from the country’s largest lenders for this incredible mortgage product.  Virtually 100% of NACA-Qualified customers are approved and funded.
  • Renovations – For Purchase Program homebuyers whose property is in need of repairs.  NACA’s Home and Neighborhood Development (“HAND”) department assists them throughout the repair and renovation process.
  • Homeowner Assistance – For Purchase Program homeowners who experience financial difficulties, NACA’s Membership Assistance Program (“MAP”) provides services including mortgage modifications, payment agreements and financial assistance to help avoid foreclosure.
  • Home Save – For homeowners with an unaffordable mortgage, NACA is the largest and most effective program in providing affordable solutions providing such solutions to over two-hundred-thousand at-risk homeowners nationwide. NACA has been able to restructure unaffordable mortgages by permanently reducing interest rates to as low as two-percent and reducing outstanding principle balances to achieve affordable mortgage payments.  NACA has legally binding agreements with all the major servicers and lenders requiring them to provide the best solutions for at-risk homeowners through NACA.

Interested candidates may begin the application process at https://www.naca.com/nacaWeb/job/jobNews.aspx

Please be aware you will have a maximum of one hour to complete the application.

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | Leave a comment
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