NACA SOCIAL MEDIA GUIDELINES – MUST READ BEFORE POSTING

The following are the guidelines for this Forum and all NACA social media, including Facebook, Twitter, Google Plus, Pinterest, LinkedIn and Live Chat:

The following rules have always been posted near the top of the Forums page on the forum website at http://forums.naca.com, just above the links to the five forum categories:

Welcome to the NACA Forums! Please keep in mind that this is a public forum. Any derogatory, inflammatory or questionable content will be removed by administrators. Also, please DO NOT post any personal information, such as passwords, NACA ID numbers, or Social Security numbers; NACA Staff will never require this information on the Forums.

Disregard for the rules of the Forum and abuses of the Forum and other social media in general is not tolerated. Such activity hinders the effectiveness of the NACA social media efforts as tools for asking questions, sharing information and for those who are seeking help with problems in either the Home Save or Purchase programs. To prevent such abuses, the following rules apply for this Forum and all NACA social media:

F(orum) comes before E(mail):

Maybe not in the alphabet, but here in the forum, F comes before E. In other words, please post your question in the Forum rather than circumvent the system and send an Email to an address you happen to find in the forum. The forum exists for several purposes, not the least of which is the sharing of information that may be beneficial to many of our members.

Most of the questions we receive are more generic in nature than most people think. By posting a question in the Forum first, it can be most likely answered here in the Forum unless it involves specific information in your file. By handling the question or problem here whenever possible, other members experiencing a similar problem could get the answer and help they need more quickly and without making a single additional keystroke.

If responding to your post does require specific information, you will be advised on the best means of contact with us so any personal information can be communicated securely and confidentially.

The Forum Does Not Replace NACA Services:

The NACA Forum or other NACA social media are in no way a substitute for NACA Counseling and Advocacy services whether in the Home Save or Purchase Programs, and information found here should not be considered a replacement for communicating with a NACA counselor, Member Services rep or any other NACA representative. While much of the information here is general in nature and applicable to most situations, specific questions regarding your file cannot be addressed in this or any other public forum for privacy reasons. Additionally, every file has unique factors and issues of its own. Therefore, you should always attempt to communicate your questions and concerns with your Mortgage Consultant in the Purchase Program and with a Counselor, Member Services or other Member Assistance Program (MAP) representative. Our Member Services Department can be reached at 425-602-6222 from 8:30am to 5:30 pm Eastern Time Monday through Friday.

Keep it Civil:

Another serious issue is the tone used in some messages. We eagerly invite anyone who is having what they perceive to be any sort of problem with the NACA process or on line system to use the NACA Forum and social media channels as a means of reaching out to us with those concerns so we can help solve them in whatever way we can. However, please remember to compose your message in the same manner in which you would like to receive the response. As noted above, “derogatory, inflammatory or questionable content” has always been grounds for posts to simply be deleted without response, and will continue to be so. Deletion of any and all messages from any individual or group of people is at the sole discretion of the Forum administrators. This includes sarcasm as well as insulting and accusatory statements. While we are in fact eager to help with any problems that may occur, if you can’t write without being cynical, you may want to hold off a bit until you can be more rational in expressing your concerns.

No Personal Information:

While this one should be common sense, it is surprising how many people will post their name, NACA ID number and even their telephone number in a forum post or even on Facebook. Please remember that what you write here can be read by anyone on the internet. This is not a membership-restricted site, so please do not post any information about yourself here that you would not announce over a microphone to a crowd of twenty thousand people. Again, that personal information starts with and includes your NACA ID number. Never post it or any other personal information in a public forum, here or anywhere else on the web.

Oh, By the Way, Who Am I Talking To?

Under other circumstances, this would actually be funny. We far too commonly receive emails from members who go to substantial effort to make sure they have provided a wonderfully detailed explanation of their problem or question to insure we have all the information necessary to address their concerns… Then forget to include their NACA ID number, leaving us in the dark or doing detective work to find out which file we are dealing with.

It’s really a simple, common sense rule. NEVER post your ID in a public place, but ALWAYS include it, every time, in private communications such as an email or the Live Chat system available through the NACA website.

One Way or Another:

While we realize you intend to be thorough by doing so, posting the same message to the Forum, our Facebook page, and emailing it to a Forum administrator is actually counter-productive. Most likely, all three messages will go to the same person, which means answering the same question for the same person three separate times. This redundancy only slows down our response time to you and everyone else we are trying to help. So please limit yourself to one method when communicating with us.

Once is Enough:

Likewise, posting the same message in multiple threads in the Forum will have the same effect as posting through several different media.

Each still has to be addressed and responded to separately, which only slows down our response time and can confuse members who may then falsely think that they have read the entire thread previously and possibly miss out on some important information that could have a bearing on their own file.

Similarly, multiple messages each day with minor or random questions bog things down too. We want to answer those questions for you, but in such a circumstance, please send them all in one daily message if possible.

By posting in this Forum, you certify that you have read and agree to abide by these rules. Failure to comply with these rules will result in the deletion of offending posts and the writer potentially being banned from this Forum and other NACA social media.

As you can see, these are really just common sense rules, largely based on common courtesy. Abiding by these guidelines will help the NACA staff help you in whatever means possible and encourage a positive, free flow of information through this Forum, which is its most fundamental purpose.

Thanks!

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | 4 Comments

NEWARK AND HARTFORD OFFICES CLOSED TODAY

Members Please Note:  NACA’s Newark, NJ and Hartford, CT offices will be CLOSED TODAY due to inclement weather conditions.  All appointments for today will be rescheduled at the first opportunity. Our apologies for any inconvenience.

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2016 TAX DOCUMENTS

Please remember that all active members in the NACA Purchase Program must submit their 2016 W-2 or 1099 forms to their NACA file no later (Jan 31) than today for their file to continue moving forward. This applies whether or not you have filed your 2016 tax return yet.

 

All 2016 tax returns also must be submitted to your file no later than the filing deadline of April 18th to avoid being delayed. Late filing, even if your have submitted a Form 4868 extension, will cause your file to be delayed until the return is actually filed.

 

Please contact your counselor for more details or call NACA Member Services at 425-602-6222.

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IMPORTANT MEMBER INFORMATION FOR THE NEW YEAR

 

Here are a couple of reminders for all of our members now that the new year has begun:

DUES

Annual membership dues of $25 are presently due and payable for all Purchase Program Members who have not received a Clear to Close on their loan. Dues may be paid on line through your NACA web file. NACA membership dues are paid annually and are due from all members on January 1 of each year and cover the calendar year through December 31, regardless of the month in which you started the program.

Please be aware that your NACA file will not be able to progress forward until the annual dues have been paid.

 

TAXES

Tax forms for 2016 must be submitted to your NACA file as soon as they are available.

  • ALL W2 and 1099 forms must be submitted to your file no later than January 31.
  • All tax returns must be submitted, in their entirety, no later than Tuesday, April 18. Please note that all forms must bear the physical signature of the person filing the return, even if the return was filed electronically with the IRS.
  • Members filing a form 4868 (Application for Automatic Extension of Time to File U.S. Individual Income Tax Return) will not be able to move forward in the NACA process until such time as their tax return has been filed and any taxes due have been paid.

Should you have any questions regarding these important items, please contact your Mortgage Counselor or Housing Consultant, or NACA Member Services at 425-602-6222.

 

 

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NACA OFFICES CLOSED 12-30 THRU 01-02

PLEASE NOTE:

 

All NACA offices will be closed Friday, December 30th, 2016 through Monday, January 2nd, 2017 to celebrate the New year’s holiday. All offices will re-open at their usual time on Tuesday, January 3rd.

 

We hope everyone has a safe and happy New Year!

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NACA OPENS NEWEST OFFICE IN UPLAND

*****MEDIA ADVISORY*****
FOR IMMEDIATE RELEASE
Press Release – October 8, 2016

CONTACT:
Tim Trumble, Media Coordinator, Cell: 617-947-2632; ttrumble@naca.com
Bruce Marks, Founder & CEO, cell: 617-835-4477.

NACA OPENS NEWEST OFFICE IN UPLAND

NACA Founder, Elected Officials and Many NACA Homeowners to Attend Event

NACA Provides Best Mortgage in America – Today’s Interest Rate: 30 yr: 2.875% apr 15 yr: 2.25% apr

(UPLAND, CA – October 8, 2016) – On Tuesday October 11th at 12:00 p.m. in Upland, NACA will celebrate the establishment of a permanent presence in the Inland Empire at the Grand Opening of its new Upland office. Southern California homebuyers can access NACA’s incredible mortgage: no down payment; no closing costs, and no need for perfect credit at the lowest fixed interest rates available. NACA has $13 Billion of this mortgage product with everyone receiving the same terms and qualification not based on a borrowers credit score.

NACA’s Founder and CEO Bruce Marks will preside over the ribbon cutting ceremony at 12:00 noon Tuesday at the new NACA office at 205 North, 2nd Avenue, Upland, CA. Elected officials including members of Congress and Inland Empire communities are expected to attend in support of NACA’s efforts, as well as local community leaders and clergy. While the NACA program sounds too good to be true, NACA homeowners who purchased through the Los Angeles office will be there to provide personal testimonies.

With Upland being the 42nd office nationwide, NACA brings its groundbreaking Best in America Mortgage, comprehensive counseling and aggressive community advocacy. NACA Founder and CEO Bruce Marks states that “NACA is a game changer, for those devastated by lenders predatory practices and now cut-off by banks refusal to lend to working people. As good as the NACA mortgage sounds it is even better including aggressive interest rate buydown to zero percent, rehabilitation funds and more.”

NACA is also widely known and respected nationwide and in California for its Home Save Program and events where over 250,000 struggling homeowners received affordable solutions – many in California.

Media Clips:
CBS2/KCAL9: NACA Returns To Inland Empire To Help Struggling Homeowners
ABC7: NACA Mortgage Assistance Event Underway in Ontario

NACA’s advocacy for homeowners was also highlighted recently when the owner of a Southern California mortgage modification scam exposed and sued by NACA was sentenced to prison. The now defunct First One Lending Corporation was a mortgage modification scam operation that falsely claimed to be affiliated with NACA. John Vescera, president of First One, was sentenced to prison three years after NACA sued, won, recovered and refunded their victims’ money.

Department of Justice: Owner of California Company that Falsely Advertised Mortgage Assistance Sentenced to Prison

KTLA: Scammed Homeowners Get Money Back
Univision 34: Victimas Recibiran Miles De Dolares

New York Times: The Homebuyer’s Champion

About NACA (www.naca.com):
NACA is the largest and most effective organization in modifying mortgages and provides the best mortgage in the country. NACA CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans for borrowers who come through NACA. See Bostonian of the Year. He has also testified before Congress on numerous occasions including September 12, 2000, being one of the only people to sound the alarm of the pending mortgage crisis. For more information go to www.naca.com

Posted in NACA Purchase Program, NACA Technology, Save the Dream, Uncategorized | 2 Comments

NACA SOCIAL MEDIA SITES

NACA SOCIAL MEDIA

NACA-logo-flat

 

NACA Forum:  http://forums.naca.com

The NACA Forum is a major resource to many NACA members.  While your counselor is always your main point of contact with NACA, the Forum provides a means of getting answers to general questions about NACA and its programs, as well as a place to meet and share information with other NACA members.  The Forum is moderated by the NACA Online Operations department and is a community of NACA members helping and guiding each other through both the NACA Purchase and Home Save Programs.

 

YouTube: https://www.youtube.com/channel/UCMKfQMN0jHQQsK-h94hpb-Q

Our YouTube channel features testimonies from our members across the country talking about their successful journeys to home ownership through the NACA Purchase Program plus video clips of NACA’s advocacy efforts and events throughout our nearly thirty-year history.

 

Facebook: http://www.facebook.com/nacaofficialpage

The official NACA Facebook page provides news and information about activities within NACA and useful information for homeowners and home buyers in general. News stories, workshops, special events and NACA success stories can all be found here. Plus the NACA Facebook page can also be used as an alternative method of communicating with NACA if needed.

 

Twitter: http://twitter.com/NACAEvents

NACA frequently “tweets” news and information to its members and followers using the 140 character medium, which is a quick way to stay on top of NACA news and events.

 

Google Plus: http://plus.google.com/+nacacom

The growing Google Plus community also has access to much of the same news and information provided through Facebook and Twitter, but is readily accessible as an alternative to the other social media, especially for those who are partial to the Google Chrome format.

 

LinkedIn: https://www.linkedin.com/company/neighborhood-assistance-corporation-of-america

NACA’s LinkedIn page shares news and other relevant information with NACA members and is frequently used to share unique or special job postings at NACA in addition to the jobs page on the NACA website.

 

Pinterest: https://www.pinterest.com/nacaevents/

Our Pinterest site includes three boards, one each for NACA Events, which tracks NACA events around the country, and NACA Event Locations, which shares the specific location of those events.

 

https://www.instagram.com/naca_online/?hl=en

Instagram is the latest addition to NACA’s social media channels, providing another means of staying in touch with NACA’s efforts, especially for Millennials and others who enjoy the visual image-oriented medium.

 

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NACA CEO CALLS ITT TECH CLOSURE A MAJOR VICTORY

NACA-logo-flat*****MEDIA ADVISORY*****
FOR IMMEDIATE RELEASE
Press Release – September 7, 2016

CONTACT:

Tim Trumble, Media Coordinator, Cell: 617-947-2632; ttrumble@naca.com

Bruce Marks, NACA CEO, Cell: 617-835-4477; bmarks@naca.com

 

NACA CEO CALLS ITT TECH CLOSURE A MAJOR VICTORY IN BATTLE AGAINST PREDATORY STUDENT LENDING

(Boston, MA – September 7, 2016)  Tuesday’s announcement by the nationwide for-profit school ITT Tech that it is immediately closing all of its 130-plus campuses represents a major victory in the fight against predatory student lending, according to Bruce Marks, Founder and CEO of NACA, one of the nation’s largest community advocacy organizations.

In July last year, NACA’s groundbreaking Student Debt Action program took on ITT Tech and its largest shareholder, Putnam Investments, to protest the school’s predatory student lending, outrageously low graduation rates (less than one third) and false promises of job placement.  Last week, the U.S. Department of Education announced that federal student loans and grants would no longer be used for enrollment at ITT Tech’s 137 campuses and that the school would need to produce more than $150 million in collateral. Instead, ITT Tech opted to shut down its entire system.

“This is a huge victory in the fight against predatory student lending, dealing with the student debt crisis and starting to turn around what has become a predatory economy in general. One major contributor to the student loan crisis is gone, and this will send a clear signal to other private, for-profit schools that they cannot continue to make empty promises to their students while creating a financial hardship for those students at the same time.”

On July 22, 2215, Mr. Marks personally led a group of protesters from NACA’s Student Debt Action project in a march on the headquarters of Putman Investments, the single largest stockholder in ITT Tech. The group’s objective was to persuade Putnam to divest itself of its interests in ITT Tech and to force the school to stop its predatory private lending practices. He said that Putnam “has the responsibility to make sure that then not just divest but to see to it that ITT changes its predatory practices and that they really provide true academic excellence to their students”.

After having taken $5 Billion in federal money since 2010, ITT Tech’s announcement eliminates a significant player in creating the country’s student debt crisis, now totaling more than $1.3 trillion.

The announcement that debt relief will be available for ITT students who are unable or choose not to transfer credits to another school came as good news to Marks. “ITT’s recruiting methods misled its students about the quality of the education they would receive and about the opportunities that would be waiting for them when they graduated. Less than one third actually graduated, and placement rates were incredibly low. These students deserve to have their federal student loan debt cancelled, and we hope that the Obama Administration will cancel the private student loans for ITT Tech students.”
About NACA (www.naca.com):

NACA is the largest HUD certified non-profit home ownership and community advocacy organization. NACA is the most effective organization in modifying mortgages and provides the best mortgage in the country. NACA CEO Bruce Marks was named Bostonian of the Year for 2007 because of his work in getting the major lenders and servicers to modify home loans for borrowers who come through NACA. See Bostonian of the Year. He has also testified before Congress on numerous occasions including September 12, 2000, being one of the only people to sound the alarm of the pending mortgage crisis. For more information go to www.naca.com

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Tampa Office Appointments for 9/2 Cancelled.

UPDATE: All appointments for NACA’s #Tampa office today are cancelled. Weather conditions from Hurricane Hermine are still too treacherous to ask our members to come to the office, so we are cancelling today’s appointments for our members’ safety. All appointments will be rescheduled as soon as possible. #NACAPurchase

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Charleston and Jacksonville Offices Closed Today, Tampa Opening Late

MEMBERS PLEASE NOTE: NACA’s offices in #Jacksonville FL and #Charleston SC will be closed today as a result of weather conditions from Hurricane Hermine. Our #Tampa office will open late today as well, hopefully around 11am.  All missed appointments will be rescheduled. We apologize for any inconvenience. #NACAPurchase

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